When your website goes down, we pick up.

Initial response within 15 minutes during business hours (Monday through Friday, 8am to 6pm Eastern). Outside business hours, we typically respond within an hour for true emergencies (site fully down, hacked, or revenue-impacting). For non-urgent issues outside business hours, next-business-day response.

Most emergencies are fixed-fee quoted after initial diagnosis. Common ranges: site crash recovery $500 to $2,000, malware removal and security cleanup $1,000 to $3,500, hacked site full rebuild $2,500 to $7,500, ongoing managed hosting and protection $99 to $399 a month. Severe cases (large databases, multiple compromises, salvage rebuilds) are quoted higher. We give you a real number after diagnosis, not an hourly rate that runs forever.

1) Don't panic. 2) Don't click 'install all updates' on WordPress, that often makes it worse. 3) Don't try to delete malicious files yourself unless you know what you're looking at. 4) Call us at 484-650-3808 or email through the contact form. Hacked sites usually get worse the longer they sit, and well-meaning DIY attempts can wipe the evidence we need to find the entry point. Fast professional response is dramatically better.

Yes. Most of our emergency work is on sites we didn't originally build. We work on WordPress, WooCommerce, Shopify, Webflow, Squarespace (limited, since the platform locks down customization), custom PHP, and basic HTML/CSS/JS sites. The platform doesn't matter. The diagnostic skills do.

Sites flagged by Google Safe Browsing show 'this site may harm your computer' warnings to all visitors. We clean the malware, request a re-review through Google Search Console, and typically have the warning removed within 24 to 72 hours. Then we focus on the SEO recovery work since rankings often drop during the blacklist period.

Most hosts keep backups even if you don't manage them yourself. We start by checking with the host. If no host backup is available, we check the Wayback Machine (web.archive.org) for snapshot recovery, then look at server-level backup options. Some sites can be substantially recovered even without owner-controlled backups. After recovery, we set up real backups so this doesn't happen again.

Usually yes, if recovery is fast. Sites recovered within 24 to 48 hours typically see no permanent ranking impact. Sites that stayed compromised or down for weeks may see ranking drops that take 60 to 90 days to recover. We do post-recovery SEO monitoring and recovery work as part of larger emergency engagements.

Sometimes. Depends on what kind of 'deleted.' Database deleted but files intact: usually recoverable from host backups. Files deleted but database intact: similar. Both gone, no backups: we attempt recovery from Wayback Machine snapshots, host's emergency backups, or third-party caches. Total recovery from scratch isn't guaranteed but partial recovery usually is. Best case is always 'have a real backup,' which we set up after the recovery.

Don't pay. We see this occasionally. Attackers compromise a site and demand payment to remove malware or restore it. Paying doesn't reliably remove the problem and marks you as a target for repeat attacks. We clean the site properly, harden it, and document everything in case law enforcement involvement is appropriate.

We can usually help. Most domain registrars have legal processes for owner-of-record disputes. WordPress sites are recoverable through host-level access, even if you don't have WordPress admin. SSL and DNS issues are recoverable through the registrar even without developer cooperation. We've helped multiple clients escape contractor-hostage situations cleanly.

Mostly small businesses. The big company emergencies are usually handled by in-house IT or large managed-services firms. The Berks County or Lehigh Valley plumber, attorney, or restaurant whose site just went down on a Friday afternoon is exactly who we serve.

Yes. If we can't fix the issue, you don't pay. We don't do hourly meter-running on emergencies. Either we resolve the problem or we tell you up front that it's beyond our scope and refer you to someone who can handle it.

Most emergencies are preventable with managed hosting, real backups, security monitoring, and routine maintenance. After we recover your site, we offer to move you to managed hosting at $99 to $399 a month depending on size. Most clients say yes. The math is overwhelmingly in favor of prevention.

During business hours, we respond to emergency calls and contact-form submissions within 15 minutes with at least an initial assessment. Sometimes the assessment is 'we need 30 more minutes to look at this carefully,' but you hear from a real person within 15 minutes. Outside business hours, target is one hour for true emergencies, next-business-day for non-urgent.

From solo operators to mid-market companies. Emergency work scales with the complexity of the site, not the size of the business. A 500-employee company with a simple WordPress site has a similar emergency profile as a 5-employee company with a complex WooCommerce store.

If you're a business in Berks County, Lancaster County, the Lehigh Valley, Schuylkill County, or the greater Philadelphia metro, yes. We're a local emergency website support partner serving eastern Pennsylvania. Most emergency work is done remotely (faster response), but we'll meet in person for inherited-site triage or post-recovery planning.